Price Matching Policy

Shapes for Kids Price Matching Policy

At Shapes for Kids, we are committed to offering our customers the best value on our wide range of high-quality products, along with exceptional service. To ensure our customers receive the best price, we offer a Price Match Guarantee for online purchases only.

  1. Price Match Conditions

If you find the exact same product (same brand, model/style) at a lower price from another Australian retail store (online), we will match the price under the following conditions:

  • Price Match Request: The price match request must be made prior to purchase via our Shop Chat or by contacting us at admin@shapesforkids.com.au.
  • Identical Product: The product must be the exact same model/style, brand, and product offer or bundle.
  • In Stock & Available: The product must be in stock and available for immediate sale at both Shapes for Kids and the competitor’s website.
  • Verification: Our team must be able to verify the competitor's price and product availability.
  1. Exclusions to Price Match

We will not price match in the following cases:

  • Limited or Restricted Quantities: Products marked as "Limited" or restricted in quantity (e.g., "limited-time offer", "clearance" items).
  • Non-toy Products: Price matching applies only to toys and related items. We do not price match products like books, clothing, or other non-toy categories.
  • Below Cost Price: If the competitor’s price is below our cost price, we cannot match it.
  • Eligibility Criteria Not Met: If the conditions above are not satisfied, we will not price match.
  • Competitor’s Product Conditions:
    • The product is a demonstration model, second-hand, or refurbished.
    • The product is sourced from a store or supplier that has special trading conditions, such as warehouse outlets, clearance centers, or businesses in insolvency.
    • The product is sourced from an unauthorized reseller.
  1. Price Match Restrictions

We will not match prices in the following circumstances:

  • Special Offers or Negotiated Prices: If the competitor’s price is part of a special offer or negotiated price for a select group (e.g., corporate rate, loyalty discounts, or membership offers).
  • Discounts Applied via Loyalty Points or Vouchers: If the competitor’s discount is applied using loyalty points, vouchers, or coupons that provide a value reduction other than a direct price drop.
  1. Additional Terms
  • No Additional Discounts: When a Price Match is agreed upon, no further discounts, promotional offers, or sales can be applied to that price match.
  • One Price Match Per Purchase: Each price match request applies only to the product and is valid for the time and day the price match is offered.
  • Final Decision: Shapes for Kids reserves the right to make the final decision regarding Price Match eligibility.
  1. How to Request a Price Match

To request a Price Match, simply contact us before making your purchase:

  • Online: Use our Shop Chat feature or email us at admin@shapesforkids.com.au with the details of the competitor’s price and product information.

Our team will assist you and verify the price before proceeding with the match.